FAQs & other information
About your Shareholding
What should I do with my share certificate?
What if I don't have a share certificate and I hold my shares electronically in an online account?
Where can I find my shareholder reference number (SRN)?
I have more than one share certificate. Can they be combined?
Which Stock Exchange is the Company listed on?
How can I find out the current share price?
What is the “nominal value” of a Convatec share?
I have lost my share certificate – what do I need to do?
What are shares?
When you buy shares in a company, you become a part owner of that company. The more shares you own, the larger the part of the company that you own. A company can have different classes of shares, and each class will have different rights. Generally, holding "ordinary shares" entitles you to certain rights under company law which include, but are not limited to, the right to receive an annual report each year, the right to attend, speak and vote at the Annual General Meeting and the right to inspect certain documents.
What is a Registrar?
Your shareholding in Convatec Group plc is recorded on a register of shareholders (known as the register of members). The register is a list of the names and addresses of all Convatec ordinary shareholders and the number of shares each owns. The register is maintained on behalf of the company by Computershare Investor Services PLC (‘the Registrar’). The Registrar updates the register when your personal circumstances or shareholding change, and also sends out shareholder payments, share certificates and the Company’s annual report and accounts. By law, the register is a public document which the Registrar must make available for inspection.
What should I do with my share certificate?
The Registrar will issue you with a share certificate stating the number of shares you own. Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future. Share certificates are posted to shareholders at their own risk.
What if I don't have a share certificate and I hold my shares electronically in an online account?
If you are holding your shares electronically in an online account (sometimes referred to as a nominee account) then please bear in mind that your account is subject to the terms and conditions of your account provider.
Where can I find my shareholder reference number (SRN)?
Your SRN is an 11 digit number, which usually starts with the letter ‘C’ and can be found on the right hand side of your share certificate. You should quote this number in all communications with the Registrar. You can also find your SRN number on most of the correspondence sent to you by the Registrar
I have more than one share certificate. Can they be combined?
If you have several Convatec ordinary share certificates you can ask for your certificates to be consolidated into one. However, there is a fee for this service. Please contact the Registrar for further details.
Which Stock Exchange is the Company listed on?
The Company is listed on the London Stock Exchange. The Company’s ticker symbol is CTEC
How can I find out the current share price?
You can obtain the current market price of the Company’s shares by going to the Share price page or on the London Stock Exchange website at www.londonstockexchange.com
What is the “nominal value” of a Convatec share?
Your share certificate will refer to “Convatec Group plc Ordinary Shares of 10 pence”. This is the “nominal value” of the share and represents its price when originally issued. Also known as “face value” or “par value”, it bears no relation to the market price.
I have lost my share certificate – what do I need to do?
If you have lost your share certificate you should report this to the Registrar immediately by calling 0370 703 6219. The Registrar will update the shareholder register and arrange for a ‘stop’ to be placed on the missing share certificate. Please check carefully before reporting your share certificate missing as there may be a charge to issue a replacement share certificate and once a share certificate has been reported as lost it cannot be reinstated if it is subsequently found.
Manage your shareholding
You can manage your shareholding online by registering to use Investor Centre, a free and secure website managed by our Registrar. Investor Centre is available 24 hours a day, 365 days a year.
To register visit Investor Centre. All you will need is your Shareholder Reference Number (SRN) and registered address details.
Once you have registered your details, you'll be given instant access to:-
- View portfolio balances and the market value of all your holdings registered with the Registrar
- Register to receive electronic shareholder communications
- Download forms
- Vote online for forthcoming Convatec PLC General Meetings
The Registrar will also send a unique activation code to your registered address. Once you have received this activation code, which is typically dispatched within 24 hours, you will be able to:
- Update your bank details
- Update your registered address
- Access your electronic statements
- View transaction history on your shareholding/s
Shareholders who prefer not to manage their shareholding online can contact the Registrars
By phone
+44 (0) 370 703 6219 between 8.30am and 5.30pm Monday to Friday*.
* Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
This applies to calls from any type of line including mobile, BT, other fixed line or payphone
By email
webqueries@computershare.co.uk
By post
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
BRISTOL
BS99 6ZZ
United Kingdom
Shareholder fraud warning
We would like to warn all of our shareholders to be very wary of any unsolicited telephone calls or letters which offer: -
- Investment advice
- Offers to buy shares at a discounted prices
- Offers to sell your Convatec shares at an inflated price
- Offers of free company reports.
This type of call should be treated as an investment scam – the safest thing to do is hang up.
If you have already been approached you can report this matter to the Financial Conduct Authority by completing their share fraud reporting form or by calling them on 0800 111 6768.
The Financial Conduct Authority (FCA) have published lots of useful advice about how to protect yourself from investment scams. We strongly recommend that you only deal with financial services firms that are authorised by the FCA. You can check that a firm is properly authorised by visiting the FCA Register
REMEMBER: IF IT SOUNDS TOO GOOD TO BE TRUE, IT PROBABLY IS!
Other information
The FCA provides lots of useful advice for consumers about financial services in general and protecting yourself against investment scams and other types of fraud.
You can visit their website at www.fca.org.uk/consumers or call them on 0800 111 6768
To check whether a letter or telephone call you have received is legitimate you can contact our Registrar on 0370 703 6219
