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False /oidc-signin/en-us/ Contact Us Convatec.com Argentina Argentina Belize Belize Brasil Brasil Canada (English) Canada (English) Canada (Français) Canada (Français) Chile Chile Colombia Colombia Costa Rica Costa Rica Curaçao Curaçao El Salvador El Salvador Ecuador Ecuador Guatemala Guatemala Guyana Guyana Honduras Honduras Jamaica Jamaica México México Nicaragua Nicaragua Panamá Panamá Perú Perú Puerto Rico Puerto Rico República Dominicana República Dominicana Suriname Suriname Venezuela Venezuela United States (English) United States (English) België België Bosna i Hercegovina Bosna i Hercegovina Česko Česko Danmark Danmark Deutschland Deutschland Eesti Eesti España España France France Hrvatska Hrvatska Ireland Ireland Ísland Ísland Italia Italia Latvija Latvija Lietuva Lietuva Magyarország Magyarország Malta Malta Nederland Nederland Norge Norge Polska Polska Portugal Portugal România România Schweiz (Deutsch) Schweiz (Deutsch) Suisse (Français) Suisse (Français) Slovenija Slovenija Slovensko Slovensko Srbija Srbija Suomi Suomi Sverige Sverige Türkiye Türkiye United Kingdom United Kingdom Österreich Österreich Ελλάδα Ελλάδα България България Македонија Македонија Россия Россия Україна Україна South-Africa South-Africa ישראל ישראל الأردن الأردن الإمارات العربية المتحدة الإمارات العربية المتحدة البحرين البحرين المملكة العربية السعودية المملكة العربية السعودية ایران ایران پاکستان پاکستان عُمان عُمان قطر قطر لبنان لبنان مصر مصر العراق العراق الكويت الكويت Australia Australia Hong Kong SAR Hong Kong SAR 中国香港 中国香港 India India Indonesia Indonesia Malaysia Malaysia New Zealand New Zealand Philippines Philippines Singapore Singapore Việt Nam Việt Nam ไทย ไทย 대한민국 대한민국 中国 中国 中国台湾 中国台湾 日本 日本
Delivering for our customers ;

Delivering for our customers

Innovative and patient-centric products, services and solutions that improve lives
Image of Divakar Ramakrishnan ;

“Forever caring means we will never stop listening, learning and improving our solutions for customers and patients. Today, we are working closer than ever with our customers. We put thier needs at the heart of our innovation so that more people can live their lives to the fullest. We're embedding an innovation mindset and continue to prioritise safety, quality and efficacy in our solutions.”

Dr. Divakar Ramakrishnan, EVP, Chief Technology Officer & Head of Research and Development

Values and FISBE ;

Our approach

Our top priority as a business is delivering for our customers, and as we consider how our products and services help improve lives, we focus on:

  • Innovation and efficacy
  • Product safety
  • Ethical and sustainable production
  • Product access (including availability, adaptability, usability, and affordability)
  • Ensuring data privacy

Please see pages 48-51 of our Annual Report for details on each of these areas.

Our targets & commitments

Focusing on innovation and meeting patient needs, we filed 82 patents in 2023, launched six new products, and reached a vitality index* of 27%.

Convatec has set targets to reach a vitality index score of 30% by 2025 and expand the impact of our digital product sustainability tool in 2024. See more in our latest Responsible business review.

*Vitality index is defined as the percentage of revenues that are generated from new or significantly upgraded products and services launched by Convatec in the preceding 5-year period.

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Engaging with customers

Our interaction with customers is fundamental to our success and goes beyond building trust and enhancing our reputation. By listening to the people who use our products, we can identify ways to improve both the products and services that we offer. We engage with our end-users in four main ways:

  • Our me+™ support programmes and our Home Services Group
  • Targeted research programmes specifically designed to gain insights for product and service innovation
  • Responding to specific questions raised with us
  • Tracking and responding to complaints about our products or services

We also engage extensively with healthcare professionals through our commercial teams, briefing on product capabilities and new innovations and through professional learning such as the Convatec Academy for Professional Education.

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Sustainable product design

We recognise that customers care about the environment, and in 2022, we embedded a set of digital tools within our new product development process to help us improve the environmental sustainability of our products. These Green Design Guidelines serve to educate and empower product developers to make environmentally sustainable design choices, while allowing us to track that all new products improve upon the environmental sustainability of previous products.

In 2023, we assessed six launches alongside using the digital tools to evaluate design changes. During 2024 we will ensure that we have a complete and actionable set of carbon intensity data recorded in our digital product sustainability tool for all Convatec manufactured products and raw materials. An additional target has been set to ensure data is incorporated into our new product design process for carbon foot-printing, as we continue to expand the impact of the platform.

We maintain a company policy on our approach to ethical issues relating to the new product development process.

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Product safety

Product safety is a key issue for our customers and pivotal in earning Convatec a reputation as a trusted provider. Regulators consider most of the products and solutions we develop to be of low risk to users. Nevertheless, we have a rigorous and robust supplier audit mechanism and quality management system. Notified bodies (such as BSI) also review our quality processes and procedures.

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